We ship both locally and nationally. We do not offer international shipping at this time, however it will be available soon.
Shipping Times:
USPS is our preferred shipping provider.
Orders are typically processed within 2-3 business days and delivered between 5-7 business days.*
**Please note that during peak seasons for our shipping provider, you may experience longer than normal shipping times and we apologize for any inconvenience. If you have any questions or concerns about your package once shipped please contact USPS for more information with the tracking number provided. Due to COVID-19 shipping may be increased and shipping delayed.
Your satisfaction is important for us. We offer a 14-day Replacement Policy:
We value your patronage and want you happy! If a product gets damaged or was faulty upon delivery - we offer replacements. We will issue replacements at no shipping cost to the customer for candles that arrived damaged/broken.
Timing: we have a 14-day Replacement Policy, since the day item was received. Candles can not be used. For replacements, please email cooptocandlellc@gmail.com with the subject "Replacements" and include your order number, name and the reason for the replacement. Please send an image of the damaged product.
We do not offer returns or exchanges for our products. All sales are final. No refunds.
If we didn't answer all your questions or you need more information, you can email us at cooptocandlellc@gmail.com. We'll be happy to assist you with getting the information you need.
Thank you for your patronage and happy shopping!
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